Features
Built from day one for hospitality hosts — not a generic chatbot repurposed.
The 9 features that make the difference
Every item below came from a real host's request.
On Telegram, no new app
The concierge lives inside Telegram, which your guests already have: 800M+ users worldwide. No download, no signup, no walled garden.
Replies in 100+ languages
The AI detects the guest's language and replies naturally — not mechanical translation. It adapts tone and local expressions.
Conversational training
Talk to your bot like a new hire. Wi-Fi password, breakfast hours, house rules, favorite restaurants: it understands, categorizes and remembers. No boring forms.
Editable knowledge base
Everything the bot learned is visible and editable from the web dashboard: categories, entries, answers. Fix an hour once, all guests see it right away.
PDF and Word import
Already have a guest house guide or rules list in PDF/DOCX? Upload once and the bot extracts useful info automatically.
Per-room QR, A5 print-ready PDF
One QR per room, with room number embedded. Generate the A5 PDF in one click and print. The bot knows which room is asking.
Automatic escalation to you
When the bot doesn't know, it forwards the question to you on Telegram, translated. You answer once in your language, the guest gets it in theirs. You step in only on the 5% that matters.
Dashboard analytics
Messages handled, guest sessions per period, escalations resolved. See exactly how many hours you're actually saving.
Multiple collaborators
If you work as a team (family, staff), every collaborator can be added as bot admin. Escalations go to whoever is on shift, not just you.
You don't program the bot — you talk to it.
Forget the decision trees of 2000s chatbots. StayHelp works like ChatGPT but grounded on your property's data. You tell it things once, in plain language, like a new hire.
Change breakfast hours? Message the bot and the fact is updated for every guest, in every language, right away.
- Train via Telegram chat or web dashboard
- Fixes propagate instantly, no redeploy
- Auto-categorization (WiFi, breakfast, check-in, etc.)
The real requests reach only you.
The AI filters. Questions it can answer (Wi-Fi, hours, directions) it closes on its own. Requests that need your decision (late check-out, refunds, faults) come to you on Telegram, translated.
You answer once in your language, the guest receives it automatically translated. No more copy-pasting to Google Translate.
- Instant Telegram notification with room number
- Original text + translation side by side
- Reply with a simple /reply <id> <text>
Your guest data stays yours, in Europe.
Servers are in the EU. No ad profiling, no selling to third parties. Conversations can be automatically deleted after N days per your retention policy. All configurable from the dashboard.
Telegram bot tokens are encrypted at rest in the database (AES-256). Even we can't read them in clear. Full transparency on what we store and for how long.
- Servers in the EU, GDPR compliant
- Configurable data retention (default 90 days)
- Bot tokens encrypted AES-256 at rest
- Export and delete your data any time
And included in every plan:
Small details that keep productivity high.
Why not a generic chatbot?
Any AI chatbot can answer. StayHelp is designed from day one for hospitality.
| What you actually need | Generic chatbot | StayHelp |
|---|---|---|
| Per-room QR with room identified | ❌ | ✅ |
| Host escalation on Telegram with translation | ❌ | ✅ |
| Print-ready A5 PDF per room | ❌ | ✅ |
| Conversational training on Telegram | ❌ | ✅ |
| Integrated EU VAT / reverse charge billing | ❌ | ✅ |
| Hospitality-focused analytics | ❌ | ✅ |
| Predictable pricing by rooms | ❌ | ✅ |
Try StayHelp for 15 days, no credit card.
The fastest way to know if it's for you is to try it on your own property.